Privacy Policy

Introduction :

Al-Alem dental center (“we,” “us,” or “our“) is committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (drnour1.com) (collectively, the “Services“).
By accessing or using our Services, you agree to this Privacy Policy.
If you do not agree with the terms of this Privacy Policy, please do not access the Services.

1. Information We Collect

– Personal Information

We collect personal information directly from you when you use our Services, including:

  • Full name
  • Address
  • Email address
  • Phone number
  • Date of birth

-Medical History

We collect medical history information directly from you to provide appropriate dental care, such as:

  • Past medical conditions
  • Current medications
  • Allergies
  • Previous dental treatments

-Clinic-Generated Information

We generate and maintain records related to your care during your interactions with us, including:

  • Appointment details
  • Treatment plans
  • Prescriptions issued by our clinic
  • Invoices and payments for procedures performed in our clinic

-Technical Information

We automatically collect certain technical information when you use our Services, such as:

  • IP address
  • Device information (e.g., mobile device ID, operating system)
  • Browser type and version
  • App usage data and analytics

2. How We Collect Information

-Directly from You

We collect information directly from you when you:

  • Create or update your account
  • Provide medical history information
  • Communicate with us via email, phone, or in person

-Generated During Services

We generate and collect information during your use of our Services and visits to our clinic, such as:

  • Records of treatments and procedures performed
  • Prescriptions issued by our clinic
  • Invoices and payment records for services rendered

-Automatically

We automatically collect certain technical information when you use our Services through cookies and similar tracking technologies.

3. Use of Your Information

We use the information we collect for purposes including:

  • Providing Services: To offer dental care, manage appointments, and maintain patient records.
  • Treatment Planning: To create personalized treatment plans based on your medical history.
  • Communication: To send appointment reminders, updates, and respond to inquiries.
  • Billing and Payments: To manage billing and provide invoices for procedures performed in our clinic.
  • Legal Compliance: To comply with applicable laws, regulations, and professional obligations.
  • Improvement of Services: To analyze usage and improve our Services and user experience.

4. Disclosure of Your Information

-Service Providers

We may share your information with third-party service providers who assist us in operating our Services, such as:

  • IT and system administration services
  • Analytics providers

These third parties are required to maintain the confidentiality of your information.

-Legal Obligations

We may disclose your information:

  • To comply with legal processes or governmental requests
  • To protect our rights, privacy, safety, or property, and/or that of you or others
  • To enforce our terms and conditions

-Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the successor organization.

-No Sale of Personal Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement a variety of security measures to protect your personal information:

  • Encryption: Sensitive data is encrypted during transmission and storage.
  • Access Controls: Access to your personal information is limited to authorized personnel.

Secure Servers: We use secure servers and firewalls to protect against unauthorized access

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

  • Access: Request access to your personal data.
  • Correction: Request corrections to any inaccurate or incomplete data.
  • Deletion: Request deletion of your personal information, subject to legal and medical record-keeping requirements.
  • Data Portability: Request a copy of your data in a commonly used format.
  • Withdraw Consent: Withdraw consent where we are relying on consent to process your personal information.

To exercise these rights, please contact us using the information provided in the “Contact Us” section below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience
  • Analyze usage patterns
  • Deliver personalized content

Managing Cookies

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Services.

9. Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children without verifiable parental consent. If you believe we have collected information from a child under 13 without consent, please contact us to have it removed.

10. Third-Party Links

Our Services may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party sites or services before providing them with your personal information

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated Privacy Policy on this page. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at:

  • Email: m.alem@al-alem.com
  • Phone: +2011200221122

Mailing Address: m.alem@al-alem.com

13. Dispute Resolution

If you have any complaints regarding our compliance with this Privacy Policy, please contact us first. We will investigate and attempt to resolve complaints and disputes. If you are not satisfied with our response, you may have the right to lodge a complaint with a supervisory authority.